Privacy Policy

1. Introduction

9gking is committed to protecting the privacy and security of your personal information. As an online gambling platform serving Indonesian players, we recognize that you trust us with sensitive personal and financial data. This Privacy Policy explains our data collection and processing practices in clear, transparent language so you can make informed decisions about using our services.

We comply with applicable data protection laws and international best practices for online gambling operators. This policy applies to all personal information collected through the 9gking website (https://9gking.cam), mobile-optimized versions, and any related services. If you have questions about our privacy practices or wish to exercise your privacy rights, please contact our support team using the information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 9gking account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP number or passport number).
• Contact Information: Email address, phone number, residential address, and preferred communication method.
• Account Credentials: Username, password (stored in encrypted form), and security question answers.
• Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or e-wallet information for OVO, DANA, GoPay, ShopeePay.
• Verification Documents: Copies of government-issued identification (KTP, passport), proof of address documents (utility bills, bank statements), and potentially selfie photographs for identity verification.
• Communication Records: Messages, emails, live chat transcripts, and phone call records when you contact customer support.

2.2 Information Collected Automatically

When you access and use 9gking services, we automatically collect certain technical and behavioral data:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifier, and mobile network information.
• Usage Data: Pages visited, features used, time spent on site, navigation paths, referring websites, exit pages, and interaction patterns.
• Betting and Gaming Activity: Bets placed, games played, stakes wagered, winnings and losses, deposit and withdrawal transactions, bonus claims, and account balance history.
• Location Data: IP address, approximate geographic location derived from IP address, and timestamp of access.
• Cookies and Tracking Data: Cookie identifiers, session IDs, authentication tokens, and similar tracking technologies (detailed in Section 7).

2.3 Information from Third Parties

We may receive information about you from third-party service providers including:

• Payment Processors: Transaction confirmation, payment method validation, and fraud screening results from banks and e-wallet providers.
• Identity Verification Services: Results of identity document verification, fraud checks, and watchlist screening from specialized KYC service providers.
• Marketing Partners: If you arrive at 9gking through a referral link or affiliate partnership, we may receive attribution information (but not your personal data) from those partners.

3. How We Use Your Information

9gking uses your personal information for the following purposes:

3.1 Service Delivery

• Creating and managing your player account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, slots, and other gambling products
• Calculating and crediting winnings, bonuses, and promotional rewards
• Resolving technical issues and providing customer support

3.2 Legal and Regulatory Compliance

• Verifying your age (21+ requirement) and identity to prevent underage gambling
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with licensing requirements and regulatory obligations
• Responding to legal process, court orders, and law enforcement requests

3.3 Security and Fraud Prevention

• Monitoring for suspicious betting patterns, collusion, and bonus abuse
• Protecting against unauthorized account access and identity theft
• Maintaining platform security and preventing cyber attacks
• Identifying and blocking users engaging in prohibited activities

3.4 Marketing and Communication

• Sending account-related notifications (deposit confirmations, withdrawal updates, bonus awards)
• Providing promotional offers, bonuses, and special deals (with your consent)
• Sending newsletters, product updates, and important service announcements
• Conducting customer satisfaction surveys and feedback collection

You may opt out of marketing communications at any time by adjusting your account preferences or clicking unsubscribe links in emails. However, you cannot opt out of essential service communications related to your account, transactions, or legal obligations.

3.5 Platform Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Developing new features, games, and betting markets based on player preferences
• Conducting A/B testing and performance optimization
• Training customer support staff and improving service quality

4. Information Sharing and Disclosure

9gking does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your information with trusted service providers and in specific circumstances as outlined below:

4.1 Service Providers

We share necessary information with third-party companies that help us operate our business, including:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals.
• Identity Verification Services: KYC and document verification providers that confirm your identity and age.
• Game Providers: Casino game studios and sports data suppliers that power our gaming content.
• Cloud Hosting Services: Data storage and server infrastructure providers.
• Customer Support Platforms: Live chat, email, and ticketing system providers.
• Marketing Services: Email marketing platforms and analytics tools (if you've consented to marketing communications).

All service providers are bound by strict confidentiality agreements and are permitted to use your information only for the specific services they provide to 9gking. They cannot use your data for their own purposes or disclose it to others.

4.2 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to lawful requests from law enforcement or regulatory authorities
• Protect 9gking's legal rights, property, or safety
• Prevent fraud, money laundering, or other illegal activities
• Enforce our Terms & Conditions or other policies

4.3 Business Transfers

If 9gking undergoes a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the successor entity as part of the transaction. You will be notified of any such change via email and/or prominent notice on our website.

4.4 With Your Consent

We may share your information with other parties when you explicitly provide consent for such sharing. You can withdraw consent at any time by contacting customer support.

5. Data Security Measures

9gking implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Safeguards

• Encryption: SSL/TLS encryption for all data transmission; AES-256 encryption for sensitive data at rest.
• Firewalls: Network firewalls and intrusion detection systems to block unauthorized access attempts.
• Secure Authentication: Strong password requirements, optional two-factor authentication (2FA), and session timeout protocols.
• Database Security: Database encryption, access logging, and regular security patches.
• Regular Testing: Penetration testing, vulnerability assessments, and security audits by independent cybersecurity firms.

5.2 Organizational Safeguards

• Access Control: Strict need-to-know access policies; employees can only access data required for their job functions.
• Staff Training: Regular security awareness training for all employees handling personal data.
• Confidentiality Agreements: All employees and contractors sign non-disclosure agreements.
• Incident Response Plan: Documented procedures for detecting, responding to, and reporting security breaches.

6. Data Retention and Deletion

9gking retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

6.1 Active Account Data

While your account remains active, we retain all account information, transaction history, and gaming activity to provide ongoing services and support.

6.2 Closed Account Data

After you close your account, we retain certain information for legitimate business purposes and legal compliance:

• Financial Records: Deposit/withdrawal history retained for 7 years to comply with financial regulations and tax laws.
• Identity Verification Documents: KYC documents retained for 5 years for anti-money laundering compliance.
• Betting History: Transaction records retained for 5 years for dispute resolution and regulatory audits.
• Communication Records: Support tickets and correspondence retained for 3 years for quality assurance and legal protection.

6.3 Data Deletion

After retention periods expire, we securely delete your personal information using industry-standard data destruction methods. You may request early deletion of certain data, though we may refuse if retention is required by law or legitimate business interests.

7. Cookies and Tracking Technologies

9gking uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable core website functionality, authentication, and security. Cannot be disabled.	Session/Persistent
Performance Cookies	Collect anonymous usage statistics to improve website performance and identify technical issues.	Up to 2 years
Functionality Cookies	Remember your preferences (language, display settings, favorite games) for enhanced personalization.	Up to 1 year
Marketing Cookies	Track your interaction with promotions and marketing campaigns. Used only with your consent.	Up to 90 days

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling essential cookies may prevent you from using certain features of the 9gking platform. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block third-party cookies
• Block all cookies (not recommended for 9gking)
• Clear cookies when you close your browser

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You can request a copy of all personal information we hold about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your request.

8.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support.

8.3 Right to Erasure

You can request deletion of your personal information, subject to legal retention requirements for financial records, identity verification documents, and regulatory compliance.

8.4 Right to Restrict Processing

You can request that we limit how we use your information in certain circumstances, such as while we investigate a complaint about data accuracy.

8.5 Right to Data Portability

You can request that we transfer your personal information to another service provider in a portable format, where technically feasible.

8.6 Right to Object

You can object to processing of your information for marketing purposes at any time. For other processing activities, you can object on grounds relating to your particular situation.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

9. Third-Party Services

9gking integrates with various third-party services to provide our platform's functionality. These services have their own privacy policies governing how they collect and use information:

9.1 Payment Providers

When you make deposits or withdrawals through BCA, BRI, BNI, Mandiri banks or OVO, DANA, GoPay, ShopeePay e-wallets, those providers collect and process your payment information according to their privacy policies. We recommend reviewing their policies to understand how your financial data is handled.

9.2 Game Content Providers

Casino games and slots are often hosted by third-party game studios. These providers may collect limited technical data about your gameplay for purposes of game functionality, fraud prevention, and regulatory compliance. They cannot access your personal account information or financial data.

9.3 Social Media and External Links

Our website may contain links to external websites or social media platforms. 9gking is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

9gking services are strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. Our registration process requires age verification, and we implement robust KYC procedures to prevent underage access.

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information, close the account, return any deposited funds (minus winnings which are forfeited), and permanently ban the user from the platform. Parents or guardians who believe their child has provided personal information to 9gking should contact us immediately.

11. Changes to This Policy

9gking may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notification to registered users at their account email address
• Display a prominent notice on the 9gking website for at least 30 days
• For significant changes that reduce your rights, seek your explicit consent before the changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of 9gking services after policy changes indicates acceptance of the updated terms.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team: